{"id":1391,"date":"2021-10-13T06:33:49","date_gmt":"2021-10-13T06:33:49","guid":{"rendered":"https:\/\/cece.flywheelsites.com\/?page_id=1391"},"modified":"2024-01-30T10:41:08","modified_gmt":"2024-01-30T15:41:08","slug":"accessibilite","status":"publish","type":"page","link":"https:\/\/college-ece.ca\/fr\/a-propos-de-lordre\/accessibilite\/","title":{"rendered":"Accessibilit\u00e9"},"content":{"rendered":"

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L\u2019Ordre s\u2019engage \u00e0 offrir des services \u00e0 la client\u00e8le accessibles aux personnes handicap\u00e9es.<\/p>\n

\u00a0Dans le cadre de notre engagement, nous avons \u00e9labor\u00e9 une Politique sur les normes d\u2019accessibilit\u00e9<\/a> et un Plan d\u2019accessibilit\u00e9 pluriannuel<\/a>, conform\u00e9ment \u00e0 la Loi de 2005 sur l\u2019accessibilit\u00e9 pour les personnes handicap\u00e9es de l\u2019Ontario (LAPHO) et au R\u00e8glement 191\/11 intitul\u00e9 Normes d\u2019accessibilit\u00e9 int\u00e9gr\u00e9es.<\/p>\n

\u00a0L\u2019Ordre fournit des renseignements et des communications accessibles lorsqu\u2019elles sont requises. Pour demander une copie de notre rapport de conformit\u00e9 \u00e0 la LAPHO, ou si vous avez besoin d\u2019un format accessible ou d\u2019un appui en mati\u00e8re de communication, veuillez communiquer avec l\u2019Ordre au 1-888-961-8558, ou par courriel \u00e0 communications@ordre-epe.ca<\/a>.<\/p>\n

 <\/p>\n

Processus de r\u00e9troaction<\/h4>\n

Les clients qui souhaitent fournir des commentaires sur la fa\u00e7on dont l’Ordre offre des biens et des services aux personnes handicap\u00e9es peuvent le faire par oral, par courriel ou en remplissant ce formulaire de r\u00e9troaction sur la LAPHO<\/a>. Tous les commentaires seront transmis \u00e0 la registrateure et chef de la direction. Les clients peuvent s’attendre \u00e0 une r\u00e9ponse dans les cinq jours ouvrables qui suivent. Les plaintes seront trait\u00e9es selon les proc\u00e9dures habituelles de gestion des plaintes de l’Ordre.<\/p>\n

 <\/p>\n

Questions sur la politique ou le plan<\/h4>\n

Cette politique a pour but d’assurer l’excellence des biens et des services offerts par l’Ordre aux personnes handicap\u00e9es. Les documents requis par le Service \u00e0 la client\u00e8le selon les normes int\u00e9gr\u00e9es sont disponibles sur demande. Les questions sur la politique ou le plan peuvent \u00eatre transmises \u00e0 la registrateure et chef de la direction \u00e0 registrateure@ordre-epe.ca<\/a> ou au 1 888 961-8558.<\/p>\n

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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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<\/span> Home<\/span><\/a><\/span> 9<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>L\u2019Ordre s\u2019engage \u00e0 offrir des services \u00e0 la client\u00e8le accessibles aux personnes handicap\u00e9es. \u00a0Dans le cadre de notre engagement, nous avons \u00e9labor\u00e9 une Politique sur les normes d\u2019accessibilit\u00e9 et un Plan d\u2019accessibilit\u00e9 pluriannuel, conform\u00e9ment \u00e0 la Loi de 2005 sur l\u2019accessibilit\u00e9 pour les personnes handicap\u00e9es de l\u2019Ontario (LAPHO) et au R\u00e8glement 191\/11 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":268,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

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The College is committed to providing accessible customer service to persons with disabilities.<\/p>

The College provides information and communication in an accessible manner when requested. If you require an accessible format and\/or communication support, please contact a College staff member or the College at 1-888-961-8558\/communications@college-ece.ca<\/a>.<\/p>

As part of our commitment, we have developed an Accessibility Standards Policy<\/a> and a Multi-year Accessibility Plan<\/a> in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Regulation 191\/11, the Integrated Accessibility Standards.<\/p>

\u00a0<\/p>

Feedback Process<\/h4>

Customers who wish to provide feedback on the way the College provides goods and services to people with disabilities can do so verbally, by e-mail or by filling out this AODA feedback form<\/a>. All feedback will be directed to the Registrar and CEO. Customers can expect to hear back within five business days. Complaints will be addressed according to the College\u2019s regular complaint management procedures.<\/p>

\u00a0<\/p>

Questions about the Policy and\/or Plan<\/h4>

This policy exists to ensure the College provides goods and service excellence to people with disabilities. Documents required by the Customer Service and Integrated Standards are available upon request. Questions about the policy and\/or plan may be referred to the Registrar and CEO at registrar@college-ece.ca<\/a> or 1 888 961-8558.<\/p>

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